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International Call Center
We handle wide range of activities from small to medium size programs 24 hours a day, 7 days a week. We provide extensive inbound, outbound and back-office services to clients in Healthcare, Finance, Insurance, Technology, Retail and Travel and Hospitality verticals.
Whether it is simple lead generation for a small company or telemarketing entire product line of a large company we can offer it all. Our call center services are of vital importance for the growth of any business. Utilize our state-of-the-art facilities and the experience of our call center agents to increase productivity and business objectives. Our full array of customer acquisition services include
In Bound Call Center
- Technical support and trouble shooting
- Maintenance support
- Help desk services
- In bound telemarketing/sales
- Location finding calls
- Pre-defined/customized interactive voice services
- Market research from the customer’s who call in
- Order taking and status
- Fund raising
- Ticket booking
- Banking services
- Fixing up appointments
- General query resolution
- Order booking
- Complaints/requests Management
- Response desk - dealers / retailers / franchisees
- Pre-paid card activations
- Collections support activities
- Help desk for ISP
- Both 1st and 2nd level support
- Troubleshooting errors
- Query resolution
- Lead Capture & Distribution
- Order Capture & up-sell / Cross sell
- Dealer Location
- Inquiry Handling
- Direct Response
- Overflow from your in-house
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Out Bound Call Center
- Telemarketing /Sales
- Market lead generation
- Market research /Surveys
- Re-selling to your earlier customers with new offers
- Database creation
- Collections
- Record verification
- Disaster management calls
- Customer loyalty
- Promotional selling - Up-selling / Cross selling
- Competition calling
- Welcome calls
- Thank you calls
- Address verification
- Payment confirmation
- Customer retentions - B2B, B2C
- Product awareness campaigns
- Complaint resolution status
- Customer surveys
- Lead generation
- Customer updates
- Market Research
- Lead Qualification
- Customer Services Audit
- Shop Competition
- Volunteer Recruitment
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